Please follow these steps if you wish to receive a refund or exchange an item within 14 days of receiving your order:

1. Fill out the form below and include your order number and whether you'd like a refund or exchange.

2. Post your order back to us (Brumbox Returns, Unit 201 Jubilee Trade Centre, 130 Pershore Street, Birmingam, B5 6ND) and include your full name and order number in the parcel.

3. Once we receive it, we'll send your replacement or process your refund.

4. It would be really helpful for us if you could explain the reason for your return. We value any feedback which helps us improve what we do.